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Return Policy

Fine Jewelry Pros upholds the highest standard of quality for all of our products. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return the item in its original condition within 30 days of receipt and we will provide a refund.

To return an item, please follow these steps:

  • Contact Customer Service Monday-Friday between the hours of 8:00AM-4:00PM PST by calling 888-357-5404 to obtain a Return Authorization Number. Packages that are sent without a return authorization number will not be accepted for refund.
  • Secure your item(s) and include the invoice or packing slip. Please write the Return Authorization number on your packing slip for our reference.
  • Please insure for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Fine Jewelry Pros (USPS can insure merchandise up to $25,000).
  • Address the Package to: FJP Returns 910 Hale Place, Suite 210, Chula Vista, CA 91914

SIZE OR LENGTH ADJUSTMENTS AFTER PURCHASE

Fine Jewelry Pros is the original manufacturer of all products shown on Fine Jewelry Pros.com. Making size or length adjustments is possible for all jewelry products and we’ll be happy to do this for you. Contact us for more information and pricing.

Bracelet / Necklaces Length Adjustments - If you need to make length adjustments such as adding or removing links, we will apply the necessary charge (for additional links) or refund (for links removed). You will need to speak with a Fine Jewelry Pros representative in order to arrange for a payment of any additional links and/or stones.

Ring Size Adjustments - If the ring you purchased from us is either too small or too big, you may send it back to us for adjustment. Charges may apply.

ORDERING MULTIPLE ITEMS

If a customer orders one item and returns it, there will be no restocking fee. If a customer orders more than one item, there will be a 15% restocking fee on each item returned. By way of example, if a customer orders two or more items (in one or more transactions/orders), keeps one and returns the rest, there will be a 15% restocking fee on each item returned. This policy is put in place to discourage customers from ordering multiple items for comparison purposes. The practice of comparison shopping increases our costs and will result in higher prices. Once your return order is received at Fine Jewelry Pros, we will inspect the item(s) to ensure it is in its original condition. Once approved, we will issue your refund minus the restocking fee to the original form of payment.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND FOR A RETURNED ITEM?

After we receive the returned item, it takes between 1 and 5 days to complete the return process. All refunds will be issued to the original form of payment.

The item MUST be received at Fine Jewelry Pros WITHIN THIRTY (30) DAYS from the date of receipt of the order from Fine Jewelry Pros. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.

RETURNING AN ITEM THAT WAS PURCHASED WITH AN IGI CERTIFICATE

For an additional fee, you can purchase a third-party certificate from the International Gemological Institute (IGI) for your item. The exact cost of the certificate is shown while customizing each product, on the shopping cart, and on your invoice. Note that Fine Jewelry Pros does not refund the cost of the certificate in case of a return.

RETURNING A RING THAT WAS ENGRAVED

If you order a ring with the optional engraving service, note the fee for engraving will not be refunded in the case of a return.

RETURNING A BRACELET WITH CHARM

If you order a bracelet with the optional engraveable charm, note the fee for the charm will not be refunded in the case of a return.

All customized orders of finished jewelry or mountings can be returned within 30 days.

Fine Jewelry Pros will not be responsible for loss or damage of return shipments. If you have any questions about our return policy, please call us at 888-357-5404 or email us at service@finejewelrypros.com